ITIL For Beginners : The Complete Beginners Guide to ITIL : 2nd edition
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- Item Code: 63033
- Author: Not Assigned
- Publisher: ClydeBank Media LLC
- Edition: 2nd
- Isbn : 9781945051333
- 13 EAN: 9781945051333
ITIL, Made Simple!
A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!
For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications.
IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.
ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.
ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.
You'll Learn...
- The history and inspirations for ITIL®
- How ITIL® can directly improve the experiences of employees, managers, partners, and customers
- The mistakes commonly made by beginners when implementing ITIL
- All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs
- ITIL®’s real-world application in IT and business
| Book specification | |
|---|---|
| Author | Not Assigned |
| Publisher | ClydeBank Media LLC |
| Edition | 2nd |
| Isbn | 9781945051333 |
| 13 EAN | 9781945051333 |
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