Quality Service Management : A Guide To Improving Business Processes
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- Item Code: 72510
- Author: John Maleyeff
- Publisher: Routledge Pub.
- Edition: 1st
- Isbn : 9781032057514
- 13 EAN: 9781032057514
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.
| Book specification | |
|---|---|
| Author | John Maleyeff |
| Publisher | Routledge Pub. |
| Edition | 1st |
| Isbn | 9781032057514 |
| 13 EAN | 9781032057514 |
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