Quality Service Management : A Guide To Improving Business Processes
Category:Management

Quality Service Management : A Guide To Improving Business Processes

by John Maleyeff

LKR 17,350.00
Out of stock
Item SKU:
72510
Author:
John Maleyeff
Publisher:
Routledge Pub.
Edition:
1st
ISBN:
9781032057514
EAN13:
9781032057514

Product Description

Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.