
Category:Management
Quality Service Management : A Guide To Improving Business Processes
by John Maleyeff
LKR 17,350.00
Out of stock
- Item SKU:
- 72510
- Author:
- John Maleyeff
- Publisher:
- Routledge Pub.
- Edition:
- 1st
- ISBN:
- 9781032057514
- EAN13:
- 9781032057514
Product Description
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.