Raving Fans
Rs.885.00
Rs.1770.00
-50%
Availability: In Stock
- Item Code: 14915
- Item Ref: D530216
- Author: Ken Blanchard
- Publisher: Harper Collins
- Edition: 1st
- Isbn : 9780007252053
- 13 EAN: 9780007252053
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
| Book specification | |
|---|---|
| Author | Ken Blanchard |
| Publisher | Harper Collins |
| Edition | 1st |
| Isbn | 9780007252053 |
| 13 EAN | 9780007252053 |
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