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Returns, Cancellations, Amendments and Refunds


RETURN CONDITIONS
Fictions, Non Fiction, Past Papers and Dictionaries cannot be returned or exchanged unless the sent product is different from the ordered product or is damaged.
 
Textbooks and workbooks in school lists can be exchanged in case of changes informed by School. Books should be in good condition without any writing or covering for such returns to be accepted. Delivery charge for the returned book will be added.

 

CANCELLATION AND CHANGES
In case of cancelling or amending an order, it must be done before 1.30 PM of the following day of making the order.
 
All amendments or cancellation must be informed to our hotline  0753 978 978 during this period. Whatsapp message is preferred with Order Reference Number.
 
Amendments include addition or removal of items, change of address or contact number, or to be collected from a branch. Changes can be done after this period only if items are not yet handed over to courier partners. 
 
Delivery charge will be levied for orders made through prepaid menthods that are cancelled after that period.

 

REFUNDS
Payments will be refunded to the card account within 7 days if cancelled, items removed or stocks are not available. 
 
ADDITIONAL PAYMENTS
Any additional amount to be paid due to amendments after placing an order can be paid via a Deposit, Online Transfer or Card Payment, and is required to be done before delivery for Prepaid orders.

 

 

 

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